5 Tips to score loyal customers

The difference between a satisfied and a loyal customer A satisfied customer is a customer who goes out and who has had a good experience. Your concept and your propsition are important to him. However, more than 60% of satisfied customers go to aone of your...

How do you manage your HACCP?

How do you manage your HACCP? Your finances, your promotion, planning and purchasing are well organized. You always know what is going on and you can adjust immediately if necessary. This is essential for the success of your business. The risks are big if things go...

Charlies Challenge

Last week I read an interview with Charly, owner of a restaurant in Birmingham. Most of the time these interviews paint a successstory, with Michelin stars, but Charly clearly needed help. His story intrigued me, and I visited him to see if I could be of any help....